FAQs

A: We typically ship orders within 2-5 business days of receiving payment. For orders made from our overseas warehouse (sent from the USA, Canada, and the EU), you can expect delivery within 3-7 working days.

However, if your order shipped from China, the estimated delivery time will vary depending on your destination country.

Deliveries to the USA typically take 10-21 working days, while most other nations can expect delivery within 7-14 days.

A: If you're wondering about the brand of a product, you can check the product page for information.

We try to include as many details as possible, but please get in touch with us if you have any questions.

It's important to note that all USABLOCKS items are made by brands compatible with LEGO but not officially LEGO branded.

A: We sure do! We can ship products to most countries around the world.

Please know that different countries have unique customs, rules, and regulations. Unfortunately, suppose your package gets held at customs. In that case, you will be responsible for communication and any additional costs required to release your item(s).

For more information about customs and taxes, please refer to this page.

A: We offer our products without their original boxes to maintain affordable prices.
However, we assure you that the packaging will be secure and undamaged.
Here's an quick overview of our packaging process.

A: Unless otherwise specified, all items sold in our store come with printed step-by-step instructions and mini-figures.

A: We strive for your satisfaction and hope you return for more purchases. However, if you are dissatisfied with your order, please contact us through our live chat or email (support@usablocks.com) within 30 days of receiving your product to initiate a return or exchange.

You can find more details about our return policy on our website.

A: If you're wondering about the payment options when shopping on USABLOCKS, we accept both PayPal and credit cards.

For your protection, PayPal temporarily holds your payment until you confirm you're satisfied with your purchase.

We suggest using PayPal because it has lower fees and faster refund processing. If you don't have a PayPal account, you can create one for free within seconds.

A: We do not charge any additional fees, so the price you see is the price you pay. However, it's important to note that each country has customs regulations and fees. If your package is held at customs, you will be responsible for any communication and additional costs necessary to release your items.

For more information on customs and taxes, please visit our website.

A: When your order ships, you will receive a separate email with a tracking number to track your order. 

Sometimes this email gets sorted into spam or promotions folders, so please look there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order to see the status.

Please note that the carrier sometimes takes a day or two to update the tracking information. If it looks like it is not moving, chances are it's on its way!

A: Oh no! Hopefully, this doesn't happen, but if it does. However, our shipping carriers work independently to deliver your package; we'll figure this out together!
If it's marked as delivered and it's only been one day- sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
Suppose the tracking hasn't been updated in an unusually long time or has never got updated since it was shipped. In that case, chances are it's lost in transit. Please let us know, and we will look into replacing or crediting you for your order.
Suppose the shipping address was a temporary location. In that case, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

A: If you encounter any missing or damaged parts (which may be due to shipping or manufacturing issues), please don't worry.
Kindly contact us immediately, and we will promptly resend the missing parts to you for free.

A: We are pleased to offer FREE shipping for all our orders. After payment, we will ship your order within 2-5 business days, often sooner.
You will receive a tracking number as soon as the shipment is made.
We use reliable shipping services like UPS, FedEx, USPS, Canada Post, and China Post.
We deliver to destinations worldwide, though there may be some exceptions.
Please note that we cannot deliver to APO/FPO addresses or P.O. Boxes.

A: We sell our products without their original boxes to keep our prices low.

We guarantee that the packaging will still be intact and protected.

However, if you want us to ship your order with the box, don't hesitate to contact us.

A: All USABLOCKS products are shipped for free without any minimum purchase requirement, though some countries are excluded (please refer to the detailed information on each product page). The carrier will prepare and ship your package once full payment is received.

• A: Yes. We have an overseas warehouse in these countries/regions.
• You can choose where to ship from according to your preference.
• We currently have warehouses in the USA, Canada, and the EU.